At Tenby Health, we aim to provide a professional, respectful and high standard of care. We welcome feedback from our patients and take concerns seriously.
If you are unhappy with any aspect of your experience with us, we encourage you to speak with us as soon as possible. Many concerns can be resolved quickly through a conversation, clarification or simple action.
You can raise a concern with us in person, by telephone or by email at info@tenbyhealth.co.uk. If you would like your concern to be treated as a formal complaint, please let us know.
It is helpful if you can explain:
We will acknowledge a formal complaint within five working days.
We will review the circumstances fairly and carefully and aim to provide a full response within 20 working days.
If we need longer to investigate the matter properly, we will explain why and keep you informed.
Making a complaint will not adversely affect the care you receive from Tenby Health
Concerns about Chiropractic Care
We hope that patients will give us the opportunity to discuss and resolve concerns directly wherever possible.
If your concern relates to the professional conduct or care provided by a registered chiropractor and you remain dissatisfied with our response, or you do not feel comfortable raising the matter directly with us, you may also raise a concern with the General Chiropractic Council (GCC), the statutory regulator for chiropractors in the United Kingdom.
Confidentiality
Complaints and concerns will be handled sensitively.
Information will only be shared with those who need it in order to investigate and respond appropriately.
We use feedback and complaints to help us review our systems and improve the care and service we provide.